Step 3: Then log back into the affected account. Step 2: Open Microsoft’s official website and log into the affected account (using your Microsoft ID). Tip: You had better back up the files of the affected account in advance before you start the next steps. Step 1: Navigate to safe mode and create a temporary account. This solution is to change the password from another account. Method 3: Change Password from Another Account Then restart your computer and check if the issue is fixed. Step 6: Now you should check for any available updates and install them immediately. Step 5: After your computer is rebooted, you should press the Windows S keys and type Windows update to open the Settings application. Step 4: Click OK to save changes and restart your computer. Then double-click RefCount and change the value from 1 to 0. Step 3: Expand the S-1-5-18 folder and click ProfileImagePath. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ Windows NT\CurrentVersion\ProfileList Step 2: Then you should navigate to the following file path: Once in safe mode, press the Windows R keys, type regedit, and press Enter. If the antivirus is not at fault, you can try changing the registry and installing latest Windows updates. Method 2: Change the Registry and Install Windows Updates Then restart your computer after disabling and see if you access your profile without any problems. You can disable or uninstall your antivirus, read this post to get the methods - Multiple Ways to Disable Avast for PC and Mac Temporarily/Completely. Your PC is constantly monitored by all antivirus software and the antivirus software tries to block any suspicious activity.Īs one of the antivirus applications, Avast was reported that it had a lot of false positives and disrupted access to your profile. Misconfiguration and conflicting with antivirus software installed on your computer is one of the reasons for this error and preventing you from accessing your profile. Method 1: Disable All Antivirus Applications Next, I will introduce how to fix the “We can’t sign into your account” error. How to Fix the “We Can’t Sign into Your Account” Error It is necessary for you to access some other administrator account on your computer because you will change account settings and disable software. The methods involved are meant to be executed after you log into an account. Read More Access an Administrator Account
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